At GAINS IT, we strive to provide high-quality IT services and digital solutions. If you are not satisfied with our services, please review our Return and Refund Policy below.
1. General Policy
- Due to the nature of IT services, returns are generally not applicable.
- Refunds may be issued only under specific conditions outlined in this policy.
2. Eligibility for Refunds
We offer refunds in the following circumstances:
- Failure to deliver the agreed-upon service due to our fault.
- Significant errors or defects in the service that cannot be resolved within a reasonable timeframe.
- If a service is canceled before any work has commenced.
3. Non-Refundable Services
The following services are non-refundable:
- Completed projects or services that have been fully delivered.
- Custom development, software licensing, and third-party service fees.
- Digital products or downloadable content.
- Any service where substantial work has already been performed.
4. Refund Request Process
- To request a refund, contact us at [info@gainsit.net] with proof of purchase and a detailed explanation of the issue.
- Refund requests must be submitted within [15] days of service delivery.
- We will review the request and notify you of the approval or rejection within [30] business days.
5. Partial Refunds
- In cases where work has already started but is not completed, a partial refund may be issued based on the work completed.
- The amount refunded will be at our discretion and will account for resources and time spent on the project.
6. Chargebacks & Disputes
- If you initiate a chargeback without first contacting us, we reserve the right to dispute the claim.
- We encourage clients to communicate any concerns before filing disputes with their payment provider.
7. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
- Email: info@gainsit.net
- Phone: +8801756120009
- Address: 4th Floor, Building #48, Road #01, Nirala-R/A, Khulna
By using our services, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.